Here are the solutions to common problems you may run into when using our web site. See also the Report Cards
I have lost my VIS Member ID. How do I get it back?
First, please try our
VIS Member ID Lookup.
This usually works, unless you joined VIS within the past 30 days
and have not yet been added to the list of current members the ID Lookup
If the ID Lookup utility does not work for you and you believe you
are a current member (i.e. you joined within the past 12 months),
click here and follow the instructions.
I just purchased a membership through PayPal and did not get my VIS Member ID.
Most likely you forgot to click the Continue or Return to
Merchant button at the end of your PayPal transaction as
instructed on our Membership & Payment
Selection page. Request
a new ID.
I have my VIS Member ID, but it does not work.
If the VIS Member ID does not work the first time you try to
use it, make sure you enter it correctly. For Basic Memberships, be sure
to spell the middle part of the ID as 'MBI' with I (as in Ireland) at the end,
NOT 1 (the digit).
My VIS Member ID expired.
Your VIS Member ID expires one (1) year after the purchase date of your VIS
membership. To continue using VIS services, you must obtain a new VIS Member ID
by renewing your membership.
Information on your site is incorrect or missing.
We want to know. Please tell us what's wrong!
To contact us for any other reason, send a message to support (at)