 | Helping Voters get beyond the sound bites since 1995 |
VIS MEMBER SUPPORT PAGE
Here are the solutions to common problems you may run into when using our web
site. Please read this page and the Report Cards
FAQ carefully before contacting us.
I have lost my VIS Member ID. How do I get it back?
First, please try our
VIS Member ID Lookup.
This usually works unless you joined VIS within the past 30 days
and have not yet been added to the list of current members the ID Lookup
utility uses.
If the ID Lookup utility does not work for you and you believe you
are a current member (i.e. you joined within the past 12 months ),
click here and follow the instructions.
I just purchased a membership through PayPal and did
not get my VIS Member ID.
Most likely you forgot to click the Continue or Return to
Merchant button at the end of your PayPal transaction as
instructed on our Membership & Payment
Selection page. Request
a new ID.
I have my VIS Member ID, but it does not work.
If the VIS Member ID does not work the first time you try to
use it, make sure you enter it correctly. For Basic Memberships, be sure
to spell the middle part of the ID as 'MBI' with I (as in Ireland) at the end,
NOT 1 (the digit).
My VIS Member ID expired.
Your VIS Member ID expires one (1) year after the purchase date of your VIS
membership. To continue using VIS services, you must obtain a new VIS Member ID
by renewing your membership.
Information on your site is incorrect or missing.
We want to know. Please
tell us what's wrong!
Your Web site does not work properly in my browser (text too
small, site too slow, etc.)
Our limited resources allow us to only support (test our web site with) Internet
Explorer version 6.0 or newer and Mozilla version 1.5 and newer
on the Windows operating system. Some parts of our Web site, such
as the Group Unity Scores, require that cookies be accepted by
your browser.
Due to the complex nature of the Internet, you may
experience intermittent outages and problems that are beyond our control.
If you run into a problem, please try whatever you are doing a few times over a
period of several hours and contact us only if the problem persists or is
repeatable. Rebooting your computer may also help. To report a
technical problem, click here.
To contact us for any other reason, send a message to support (at)
vis.org